Exams/practice questions must be scored/finalized at the end or no score will be reported to our database.ĥ. A score report will come up on the screen at this point, as long as they don't see any errors, the score should be recorded. The only way to get the lab score to record is to click the Score lab/Done button. In a lab, if the student refreshes the page, clicks back, closes the browser tab, logs out, etc., the progress already completed in that lab will not record at all, regardless of how many tasks were completed at the time. Clicking Cancel or the X in one of these LabSim error messages tells the program to not try again and depending on what failed, could cause a single score to be lost.Ĥ. If the item that didn't post was a score, such as in the event of a flaky network connection, they should click Retry. If students are getting LabSim Error messages, it usually means something didn't load from or post to the server/database successfully. This is only useful for establishing or dismantling credibility to their claims.ģ. If they did the item, you should also see evidence of it in their browser history, because each index number has a different URL so you can establish, more or less, if they even entered the item when they said they did by viewing that browser history, assuming they didn't clear it. If students can't consistently recreate it but are convinced it is happening frequently, have them take a full-screen screenshot of their lab and exam reports that come up as they finish them and save them as proof of their score. Tanner is typically available Monday - Friday, 6:00 am - 2:00 pm Mountain time.Ģ. 2 and ask for Tanner so he can remotely connect to their computer, observe, and troubleshoot. If students can complete an item, score it, and have it not recorded in the LabSim reports, and they can consistently recreate that, have them immediately call 1-80 Opt. Any student or teacher that thinks scores are not recording properly to the TestOut database should carefully review the following information:ġ. More often than not, the problem is caused by confusion on the part of the student or teacher. Many things could cause a student to believe that scores are not recording properly.

Testout lab 2.11.3